FAQ

FAQ - Apollon Red Light Therapy

Frequently Asked Questions

1. What is Red Light Therapy?

Red light therapy is a non-invasive treatment that uses specific wavelengths of light to penetrate the skin and promote various health benefits, such as pain relief, improved skin health, and enhanced recovery.

2. How does Red Light Therapy work?

Red light therapy works by emitting light in the red and near-infrared spectrum. These wavelengths are absorbed by the mitochondria in cells, boosting energy production and stimulating cellular repair processes.

3. Are Apollon Red Light Therapy products safe?

Yes, our products are designed with safety in mind. They use non-invasive light that is safe for skin and eyes. Always follow the user manual and safety guidelines provided with each product.

4. How often should I use Red Light Therapy?

Usage frequency can vary based on individual needs and the specific product. Generally, treatments can be done 3-5 times per week for optimal results. Always consult the user manual for specific recommendations.

5. Do you offer worldwide shipping?

Yes, we offer free worldwide shipping on all our products. Wherever you are, we can deliver our innovative red light therapy solutions to your doorstep.

6. What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund. Please ensure the product is in its original condition and packaging.

7. How can I return a product?

To return a product, please contact our customer service team via email or phone. They will guide you through the return process and provide you with a return shipping label if necessary.

8. How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after we receive and inspect the returned product. You will receive an email confirmation once the refund has been issued.

9. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery online. Also you can view the shipping status via the chat function, among other things

10. Do you offer warranties on your products?

Yes, all Apollon Red Light Therapy products come with a three-year limited warranty covering any defects in materials or workmanship. Please refer to the warranty policy for more details.

11. How do I contact customer support?

You can reach our customer support team via email or phone. We are available to assist you with any questions or concerns you may have. Below are our contact details and available times.

Contact Information:

If you have any other questions that are not covered here, please feel free to reach out to us. We are here to help you get the most out of your Apollon Red Light Therapy products. Thank you for choosing Apollon!